Glowbeamfilterin
Legal

Privacy Policy

This Privacy Policy describes how Glowbeamfilterin collects, uses, stores, and protects personal information when you visit our website or interact with our services.

Effective date: Last updated:

1. Data Controller Information

The data controller responsible for your personal information is Glowbeamfilterin, operating at the following registered address: 147–189 Brisbane Road, Biggera Waters QLD 4216, Australia. For privacy-related inquiries, contact us at assist@glowbeamfilterin.world or by telephone at +61 7 5529 1734.

We are committed to handling personal data in accordance with the Australian Privacy Act 1988, the General Data Protection Regulation (GDPR) where applicable to individuals in the European Economic Area, and other relevant international privacy frameworks.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected through our website at glowbeamfilterin.world, including data submitted via contact forms, cookie interactions, email correspondence, and any other digital channels operated by Glowbeamfilterin. It does not apply to third-party websites linked from our pages, which maintain their own privacy practices.

3. Categories of Personal Data We Collect

3.1 Information You Provide Directly

When you use our contact form or communicate with us by email or telephone, we may collect the following personal data:

  • Full name
  • Email address
  • Telephone number (if provided voluntarily)
  • Message content and inquiry details
  • Plan format preferences and regional location information
  • GDPR consent confirmation status and timestamp

3.2 Information Collected Automatically

When you visit our website, certain technical data may be collected automatically through cookies and similar technologies, subject to your consent preferences:

  • IP address (anonymised where possible)
  • Browser type and version
  • Operating system
  • Referring URL
  • Pages visited and time spent on each page
  • Device type and screen resolution
  • Date and time of visit

3.3 Payment and Transaction Data

If you purchase activity plan documents or guidance services, we collect billing information necessary to process your transaction. Payment card details are processed by our secure third-party payment processor and are not stored on our servers. We retain transaction records including purchase date, plan format selected, and payment confirmation for accounting and refund purposes.

4. Purposes of Data Processing

We process your personal data for the following specific purposes:

  • Responding to your inquiries and providing customer correspondence
  • Delivering purchased activity plan documents and consulting services
  • Processing payments and managing refund requests
  • Improving our website content and user experience through analytics
  • Complying with legal obligations under Australian and international law
  • Maintaining records for business accounting and tax purposes
  • Sending informational updates about our services where you have opted in
  • Protecting our website and services against fraud and unauthorised access

5. Legal Basis for Processing

Under GDPR, we rely on the following legal bases for processing personal data:

  • Consent: When you submit our contact form, accept cookies, or opt in to marketing communications
  • Contractual necessity: When processing is required to deliver purchased plan documents or consulting services
  • Legitimate interests: For website analytics, security monitoring, and service improvement, balanced against your privacy rights
  • Legal obligation: When retention or disclosure is required by applicable law

6. Data Retention Periods

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form submissions: 24 months from the date of last correspondence, unless a longer period is required for ongoing service delivery
  • Transaction and purchase records: 7 years in accordance with Australian tax and accounting requirements
  • Cookie and analytics data: 13 months from collection, or until consent is withdrawn
  • Marketing consent records: Until consent is withdrawn, plus 12 months for audit purposes
  • Server log files: 90 days

When retention periods expire, personal data is securely deleted or anonymised so it can no longer be associated with an identifiable individual.

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share data with the following categories of service providers who process data on our behalf under strict contractual obligations:

  • Email hosting and communication platforms
  • Payment processing services
  • Website analytics providers (only when analytics cookies are accepted)
  • Cloud storage and document delivery services
  • Legal and accounting professionals when required

All third-party processors are required to implement appropriate technical and organisational security measures and process data only according to our documented instructions.

8. International Data Transfers

Some of our service providers may be located outside Australia or the European Economic Area. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, adequacy decisions, or binding corporate rules as applicable.

9. Security Measures

We implement comprehensive technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

  • HTTPS encryption for all data transmitted between your browser and our servers
  • Secure server infrastructure with regular security updates
  • Access controls limiting personal data access to authorised personnel only
  • Regular security assessments and vulnerability monitoring
  • Encrypted storage for sensitive data at rest
  • Staff training on data protection obligations and incident response procedures

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and protect your own devices when communicating with us online.

10. Your Rights Under GDPR and Australian Privacy Law

Depending on your location, you may have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete personal data
  • Right to erasure: Request deletion of your personal data where no compelling reason exists for continued processing
  • Right to restrict processing: Request limitation of processing under certain circumstances
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior processing
  • Right to lodge a complaint: File a complaint with the Office of the Australian Information Commissioner (OAIC) or your local supervisory authority

To exercise any of these rights, contact us at assist@glowbeamfilterin.world. We will respond within 30 days of receiving a verifiable request.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information promptly.

12. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. All plan customisation and correspondence is reviewed by human team members.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated by updating the effective date at the top of this page. We encourage you to review this policy regularly.

14. Contact Information

For questions, concerns, or requests related to this Privacy Policy or your personal data, contact:

Glowbeamfilterin
147–189 Brisbane Road, Biggera Waters QLD 4216, Australia
Email: assist@glowbeamfilterin.world
Phone: +61 7 5529 1734